Proactive Management for Better Productivity

Randy McCleese, CIO & VP - IS, St. Claire Regional Medical Center
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Randy McCleese, CIO & VP - IS, St. Claire Regional Medical Center

Challenges in technology to meet enterprise needs in 2013 and expectations

A big gap exists between EMR technology and mainstream technology. Physicians, nurses and other caregivers are accustomed to using devices such as iPhones, iPads, Droid and similar devices throughout their daily lives. However, electronic medical record technology has not yet caught up to these devices and the display of patient date on these devices is still clunky.

The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier

A reasonably priced single sign on solution is a significant issue. Security concerns cannot allow them to remain logged on so they need to be logged off frequently. Solutions are available but the cost is much more than it should be for the service it provides. Security of the data is a second concern in as much as viewing of a patient’s data may beunintentional.

Manner in which data is used to head off problems and complications before they happen

Implementation of health information exchange is showing some promise in the reduction of tests, procedures, etc. The exchange is beginning to happen between different systems deployed internally to the organization as well as sharing of the data between healthcare organizations through a formal HIE. Sharing of data in this manner is also showing some promise of decreasing admissions especially within the same organization.

Thoughts on how IT strategic planning supports organization-wide efforts to improve quality, cut costs and improve efficiency in the Healthcare sector

IT plans can and does provide support to the business goals of the organization. The developing accountable care organizations are an example where all three of these components are taken into account. Efficient care can be provided by sharing the patient data, planning their care (rather than reacting to their illness), and working with them to avoid medical situations. Proactive management of patient population will improve efficiency and cut costs.

Technology trends impacting enterprise business environment
Mobile technology and medical device connectivity are two of the trends that show significant promise. Caregivers are constantly mobile and need technology that works for them without causing a delay in patient care. Software and hardware vendors are making significant progress in this area and the future looks very good.

My roles and responsibilities as a CIO

The role of the CIO has moved from being the technical support manager to strategically planning how technology can help the organization reach its goals. The CIO can help most organizations save money if they are included on the front end of any thought and planning process.

Lessons learned and advice for fellow CIOs

While not unique, the CIO must always be learning and listening. There are plans being made all the time by executives and managers. The CIO needs to network with everyone within the organization and peers outside the organization. Networking with people in other industries can lead to great ideas that can be applied to healthcare. The CIO is one of the very few executive positions in an organization that has some understanding of happenings in all areas of the organization because there is no employee in today’s world that is not touched by technology in some way.

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