Infina Connect: Enabling Connected Care through Provider Collaboration

Mark Hefner, CEO & Siu Tong, Chairman
The US Healthcare sector is in the middle of a financial and operational transition. On the financial side, it’s moving rapidly towards value based payments; while on the operational side, the digitization of healthcare records and increased transparency are shifting focus to patient outcomes. Serving the needs of patients, providers and payers in this complex ecosystem is not an easy task. But this complexity is what thrills Siu Tong, an aerospace engineer, to steer his company Infina Connect to help accelerate the transition.

Headquartered in Cary, NC, Infina Connect deploys cloud-based healthcare solutions that have a profound impact on cost and outcomes for large populations. “The reason we exist is to transform healthcare delivery in ways that benefit everyone,” claims Siu Tong, Chairman.

According to Mark Hefner, the CEO of Infina Connect, collaboration is the best path to cost savings and better healthcare—specifically for the patient community that will consult multiple providers in different care settings.“Here the primary care providers and patients become accountable for outcomes,” he says. They need information about quality and costs and also tools to translate that information into their benefit— a task that Infina Connect’s Intelligent Care Coordinator (ICC) is built for.

ICC is a robust referral network that allows healthcare providers to communicate, collaborate, and share information about their referred patients. It connects the healthcare community by digitizing referral processes that replace fax and phone chaos with complete status and information visibility. ICC’s directory gives referring clinics the information to make patient-centered referrals, and gives specialty clinics a means to reach out to referring clinics with information about their practice. The solution is designed in such a way that it can be easily accessed by any provider with a browser and internet connection. The ease of use, the ease of adoption and the ability to coordinate patient care has made ICC invaluable to more than 1600 providers in the Raleigh area in a short span of time.

Along with ICC, the company’s Automated Prior Authorization solutions for prescription drugs automate drug registry and authorization processes to promote appropriate, safe and effective prescription drug use. The system replaces manual processes like phone calls, faxes and some clinical reviews to help ensure the safe prescription of medication while cutting costs for payers, providers and patients.
Infina Connect has been delivering intelligent solutions to increase care delivery efficiency, improve care coordination, and enhance quality with a purpose to benefit both providers and their patients. One of their clients, Key Physicians, utilizes Infina Connect ICC for managing their patient populations under commercial accountable care agreements. By adopting the ICC solution, Key Physicians was able to refer patients to high quality, high value providers over 80 percent of the time, compared to their peers at less than 40 percent. On the whole, their use of ICC to coordinate care helped create a 6 percent total medical cost advantage along with improved clinical outcomes for their patient population. Infina Connect stays ahead of competition with the flexibility, scalability, security and privacy of their technology platform which is built specifically for healthcare. This allows the company to leverage the power of this platform for their partners. For example, their partnership with SmartlinkMobile Systems has produced a unique smart-phone application that enables physician networks to Infina Connect Enabling Connected Care through Provider Collaboration initiate customizable communication programmatically, engaging patients across a variety of administrative and clinical topics.


ICC is a robust referral coordination network, allowing healthcare providers to communicate, collaborate, and share information about their patients


Infina’s vision is to spread coordinated care in communities across the United States through referral management. The opportunities to improve health and financial outcomes are actionable now, yet providers in most cities and regions don’t yet have the ability to easily communicate and coordinate care with other providers. Infina is focusing on cross-country partnerships, increasing awareness of the benefits for providers, payers and patients, and ultimately, bending the cost curve on connected care.

Company
Infina Connect

Headquarters
Cary, NC

Management
Mark Hefner, CEO & Siu Tong, Chairman

Description
Provides cloud based digital health solutions to address specific problems with healthcare cost, outcomes and risks.