PerfectServe provides a robust yet efficient communication system to connect nurses, physicians and other providers through its PerfectServe Clinician-to- Clinician™ solution.The entire healthcare system is connected to this communication platform, which manages the communications flow and traffic based upon process algorithms. Prior to implementation, all the roles, requirements and schedules of various physicians and other clinicians are integrated into the software, which enables the Perfect- Serve platform to analyze and transfer accurate calls, messages and system generated information to the right clinician at the right time. All possible scenarios are functional on the contextual platform developed by the firm and they route automatically through a workflow engine. The system is so cohesive that it can start from a phone call, text message, web page or from a computer system to quickly and securely route an interaction to the appropriate person without any interruption.
From a user’s perspective, the PerfectServe solution is very effective as it delivers secure information via mobile application, web portal and interactive voice response (IVR). Notifications can be pushed to them through the mobile app and can also include SMS, pager, email and voice calls.
PerfectServe’s strong foundation in the healthcare sector relies upon unique strengths in its ability to simplify complex communication processes especially those associated with physician workflows. Complying with the security standards of the healthcare industry, the firm’s platform is comprehensive in nature and is capable of connecting interdependent clinicians across care settings. This allows physicians and nurses to spend more time caring for patients and less time tracking one another down to share information.
“The name, PerfectServe, was designed to communicate the service ethic of our organization and the completeness of the offerings we bring to our clients,” says Terry.
The system’s communications rules engine is so comprehensive that it can simplify and streamline the most complex communication workflows—transferring information to the right clinician without interruption