California-based Vocera’s portfolio of solutions has evolved from the hands-free Vocera Communication Badge, to a robust enterprise communication and collaboration software platform. “Vocera is about breaking down silos, bridging communication gaps, and restoring human connections in patient care delivery,” explains Brent D. Lang, President and CEO of Vocera. The Vocera Platform enables care team members to communicate via wearable, voice-controlled badges, smartphone, or web console. The intelligent software not only simplifies intra-team communication, but also enables team members to effortlessly connect with co-workers by saying or selecting their role, group, assignment, or name. The staff assignment system is also enriched with data and team information from the EHR, used for real-time routing of critical alerts, alarms, statistical results, and other urgent communications.
Vocera also offers mobile technology to help hospitals manage, monitor, and improve patient experience.
In addition to transforming the way the healthcare workforce connects, communicates, and collaborates, implementation of Vocera technology has demonstrated improvements in patient experience. An instance that serves as a testimony of this is Genesis HealthCare System in Ohio, which encountered a significant improvement in patient satisfaction and a 35 percent increase in the hospital’s overall HCAHPS rating after deploying the Vocera Rounds solution. Likewise, in the neonatal intensive care unit (NICU) of Sentara Princess Anne Hospital, Virginia, integration between the hospital’s real-time location system and Vocera’s alarm management solution helped reduce alarm interruptions by 54 percent.
Built around a mission to improve lives of patients, families, and healthcare professionals, Vocera strives to unwind complex clinical processes, curb administrative bureaucracies, and minimize disparate systems. Working towards this vision since its inception, Vocera has grown from a small start-up into a publically-traded, international firm employing over 500 hundred employees in 10 countries with more than 1,400 healthcare facilities selecting Vocera solutions for their care teams.