Q-Centrix: Simplified Data Organization for Healthcare

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Milton Silva-Craig, CEO
Notably, the business landscape today is experiencing an exponential rise in abstract dataflow, and ‘data’ has become the secret harpoon of success for any organization to flourish. In order to reap the benefits of the massive amounts of available data, organizations—big and small— must harness raw data and turn it into actionable insights. Despite such potential, the implementation of a superior data analytics solution that can do this often takes a backseat. While the reasons can be manifold, what frequently holds back an enterprise from becoming a true data-driven business is a lack of well-vetted data for making more informed decisions. For instance, in the healthcare sector, hospitals deal with troves of unstructured data. Not only do they struggle to manage the seemingly infinite datasets, but the accompanying cumbersome processes also reduce their clinical efficiency. Time that should be spent on patient care is used to collect, manage, and analyze heaps of tangled data. Addressing these challenges with its market-leading quality information system, Q-Apps®, is a Chicago-based company, Q-Centrix. With the help of Q-Apps, the company assists patient care institutions to manage and evolve their unstructured data into insights and significantly improve the quality of patient care across the U.S.

Working with healthcare institutions for over 26 years, Milton Silva-Craig, the CEO of Q-Centrix, sheds some light on the emerging trends in the healthcare industry. In the last decade, the sector has moved from fee-for-service to a value-based care model. Due to this shift, healthcare organizations across the U.S. are now incentivized or penalized for the quality of healthcare they provide. “The better the care, the higher the reimbursement,” mentions Silva-Craig. Nonetheless, in order to thrive in such a scenario, hospitals require organized data that can act as proof of their performance and identify data-driven opportunities for improvement. This raises a need for technology providers who can help healthcare organizations collect and sort their unstructured data carefully and summarize it in a meaningful manner. This is where Q-Centrix showcases its expertise. “Our aim is to allow clinicians to focus more on providing high-quality care to patients rather than being stuck amid the haystack of complicated and unstructured data,” Silva-Craig continues.
Brian Foy, Chief Product Officer
In order to achieve this feat, Q-Apps leverages a unique data abstraction workflow that includes behavioral economics concepts that have been studied and shown to improve decision-making processes, such as real-time prompts and messages for abstractors to improve accuracy and efficiency in data preparation. The platform then runs a series of validations and analyses to categorize data sets into intuitive dashboards and reports that simplify data review and interpretation. The approach reduces the time it takes for an institution to receive quality insights from three months to real-time.

Q-Apps has traditionally been used exclusively by the company’s more than 1,000 clinical data experts. “We employ quality experts, who have years of experience in managing quality data. Their due-diligence further assists our partners throughout the data collection and management process,” explains Brian Foy, chief product officer at Q-Centrix.

Expanding the application’s availability, Q-Centrix recently launched it for use by healthcare organizations that have their own teams managing quality data but would benefit from this unique technology. Branded as ElevateTM, the application provides a comprehensive set of tools for both quality data workforce management and clinical performance evaluation—two essential elements for translating quality data into actionable insights.

As a facilitator of leading data management, Q-Centrix works with more than 600 organizations to manage their clinical quality data, drive down costs, and improve the quality of care they deliver to patients.

Moving ahead with such inventiveness, the company plans on building greater data insight capabilities. “The demand for data is increasing, and we plan to offer more data analytics that help our partners measurably improve the care being delivered,” concludes Foy.


Chicago, IL

Milton Silva-Craig, CEO and Brian Foy, Chief Product Officer

A Chicago-based company with additional offices in Portsmouth, New Hampshire, and San Diego—Q-Centrix—aims to help healthcare institutions manage their quality data to measurably improve the safety and quality of care they deliver across the U.S. The company aims to allow clinicians to focus more on providing care than quality data management tasks. In order to achieve this feat, Q-Apps leverages a unique data abstraction process that includes real-time prompts and messages for abstractors to improve accuracy and efficiency in data preparation. The platform provides intuitive dashboard and reporting capabilities to simplify data review and interpretation. It also includes built-in mechanisms for seamless data capture and submission to various government and non-government quality reporting programs