How RightPatient Helps Hospitals With Identifying Patients Correctly

Salman Rashid, Digital Marketing Analyst, RightPatient

Hospitals and health systems in the U.S. have been constantly facing many issues even before the pandemic hit. Healthcare identity fraud, patient mix-ups, medical record errors, medication administration errors, preventable medical errors are just some of the many problems that plague healthcare. However, most of them can be traced back to patient identification errors and are preventable as long as hospitals are identifying patients correctly. In fact, healthcare providers that ensure positive patient identification are reaping several benefits. That being said, let’s take a look at some of the most prominent benefits of accurate patient identification - something that is achievable with RightPatient.

The benefits of identifying patients correctly

It prevents medical record errors

One of the most common issues tied to patient misidentification is medical record errors such as duplicate records and overlays. Duplicate medical records are self-explanatory - they belong to the same patient and exist within the same EHR system. Overlays, on the other hand, are medical records that have been merged incorrectly and actually belong to different patients. Both of these medical record errors are quite dangerous as it leads to detrimental outcomes - more on that later.

Fortunately, identifying patients correctly with RightPatient’s help drastically reduces duplicate and overlay creation as it ensures the right EHR is being assigned to the right patient every time the patient comes in. This also ensures that the right information is being recorded in the proper medical record - that takes us to the next benefit.

It ensures patient data integrity

Hospitals that ensure positive patient identification don’t have to suffer patient data corruption cases. Patient data integrity failure occurs when the information recorded in medical records isn’t useful anymore. Imagine this - a patient who has a heart condition will be receiving the wrong treatment because, due to the error, the EHR states that s/he has a kidney condition! The outcomes of such an incident will be disastrous, to say the least. 

As previously mentioned, identifying patients correctly ensures that the accurate medical record is used throughout the patient’s journey with the hospital - feeding it with accurate information during each healthcare visit - online or in-person.

It enhances patient safety

This one’s the most important benefit of ensuring positive patient identification. Patient safety incidents are caused by medication administration errors, providing the wrong treatment, mixing up patients, and more - most of which are tied to patient identification errors. In fact, one of the recurring patient safety goals is improving patient identification within hospitals and health systems. 

With accurate patient identification, healthcare providers can eliminate preventable medical errors, prevent detrimental healthcare outcomes, hospital readmissions, and more - improving patient safety in the process.

It reduces denied claims

This one is quite straightforward, as due to the previous points, it will be easier to follow. Patient identification errors lead to duplicates or overlays, and that leads to storing inaccurate information in any of the medical records involved. Once the service has been provided to the patient, the caregiver sends the claim to the payer, typically the insurance provider. When the insurance company sees that there’s a discrepancy between the information they have and the one they received from the caregiver, they either reject or outright deny the claim. Solving these issues is extremely costly, time-consuming, and tedious for caregivers - the best way to deal with denied claims is to prevent them right from the start. 

Thankfully, accurate patient identification helps reduce denied claims by ensuring that the claims that are sent aren’t riddled with inconsistencies. This helps improve collections and optimizes the revenue cycle - boosting the bottom line in the process. 

All of that, and more, is possible with RightPatient

RightPatient is the leading biometric patient identification platform because it provides a touchless experience for everyone involved - enhancing patient safety and reducing HAIs (hospital-acquired infections), something that’s a crucial requirement in a post-pandemic world. Patients only need to look at the camera during registration and verification - RightPatient does the rest and provides the accurate medical record. Leading healthcare providers have been protecting millions of patients with RightPatient, improving patient safety and quality of healthcare in the process.

Author Bio:

Salman Rashid is an avid reader, loves writing on healthcare issues, and loves all things related to technology, especially PCs and smartphones. He’s also a Digital Marketing Analyst at RightPatient, a platform that helps enhance patient safety across hospitals.