Co-ordinating Care With Technology

Robert DeGrand VP & CIO Froedtert Health
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Robert DeGrand VP & CIO Froedtert Health

Challenges in technology to meet enterprise needs in 2013 and expectations

We are going to do lot more purchases and Health Information Exchanges (HIEs) and share our data with more providers and at the same time we are dealing with more and more cyber threats to our data. We have to share the information well and also protect it and that relates to how we develop strategies for mobile technology. Our physicians need data where ever they are dealing with the patients. It is the technology that we need to bring to accomplish those types of objectives in the accountable care environment.

The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier

No matter what we set out to do right now in terms of addressing current needs, that need will be changed and we have to adjust accordingly. Right now what we are struggling with is technology to support workflows in the walls of our facilities, but with transitions of care and accountable care we need to expand the technology so that we support workflows and communications that go outside our own organization. If we discharge the patients we still have obligations to help coordinate their care among other providers. We need to bring technology that will support the co-ordination of care among diverse providers.

Manner in which data is used to head off problems and complications before they happen

We are doing a much better job of turning data and getting it out to the end user. We are still in a mode of using information to tell us how we have done. We also need a predictive sense that uses data to tell us what will happen if we continue to do the things the way we are doing.

IT strategic planning supports organization-wide efforts

From an IT perspective we have to be very engaged with the clinical side and the quality side of business. A lot of it has to do with going back and re-establishing some of the fundamentals, having clear data definitions, supporting the users so that they are able to collect data consistently in order to understand what the data is, how we are using it, where we are storing it, etc. There remains some inconsistency in terms of how that is done. And the demand for data is going to continue.

Technology trends impacting enterprise business environment

One thing that we are looking at and we are starting is the big data, in terms of how we handle the big data. There are some emerging technologies that are going to allow us to be better at managing, processing and providing big data in a meaningful way to our end users.

A technology that is similar to what IBM is coming up with is Watson. That is going to be a key technology to keep a close eye on and several vendors are competing for technologies in that area.

My roles and responsibilities as a CIO

Engage in the business, understand the business of healthcare and what your organization is trying to achieve and then position IT to support that mission and the strategic objectives of the organization.

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