Lasting Relationships Reap Benefits

Jim Hauenstein, MBA CIO, Enloe Medical Center

Challenges in technology to meet enterprise needs in 2013 and expectations

I would expect our partners to be more understanding and provide better cost solutions for the hospitals instead of continuing to charge high prices for their products. The federal government is pushing to have the electronic health record. To get to the electronic health record, you have to invest. And to invest in the software you have to keep your systems current.

The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier

Better mobile secure devices; because clinicians want to bring their own devices nowadays and it becomes a challenge to keep you connected to your network due to the lack of security on those devices. The devices need to have the security that will allow care providers command and access patient information and to know that the information is secure over network. Better tools for avoiding hackers getting into systems are also necessary.

Manner in which Data is used to head off problems and complications before they happen

We’re looking at all of our applications and trying to figure out duplication. And figuring out which one of those different applications are required by everyone, we will eliminate the other software vendors which will reduce our cost.

Thoughts on how IT strategic planning supports organization-wide efforts to improve quality, cut costs and improve efficiency in the Healthcare sector

As we look at the access or implementation of advanced clinical systems, it reduces the cost from an operation stand point on the printing side because everything will be electronic. With the help of electronic order, the physician will come to know about an order instantly and he can later on go back and check whether it has been processed. So the workflow process and everything changes when you move with electronic system.

Technology Trends Impacting Enterprise Business Environment

I will say one of the biggest trends that is going to impact hospitals are mobile devices. That clearly is going to, if the security and everything else is in place. The access to systems will be done on the basis of palm identification or iris identification. It’s going to be game changer.

My roles and responsibilities as a CIO

In the last couple of years the CIOs role has changed tremendously from a CIO of implementing systems to a CIO of transformation. The new systems have to be driven by end-users. The end-user has to take ownership, has to take pride, he has to be your partner when you go in for systems. They have to be at your side. They have to believe in it. The role also includes bringing customers to the point that they embrace the implementation of technologies and systems.

Lessons learnt and your advice for fellow CIOs

CIOs have to be honest and should build a lasting relationship with his customers, so that they have confidence in him. He has to build the real team and should facilitate and make it feel like end-users are making the decisions.

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