Visionary Approach For Business Development

Kumar Chatani Sr. VP- IT & CIO Mount Sinai Medical Center

Kumar Chatani Sr. VP- IT & CIO Mount Sinai Medical Center

Challenges in technology to meet enterprise needs in 2013 and expectations

One of the big challenges is keeping up with the trends of emerging technologies like cloud computing and mobile devices in order to leverage the right technologies for our organization.

Another major challenge for the industry as a whole is developing data analytic tools. Being able to develop the right toolkit to answer the right questions is a creative exercise. Consequently, a cost-effective solution that can be deployed quickly but is also flexible to meet future needs is imperative to healthcare organizations.

The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier

Mount Sinai was well prepared to handle the effects of Hurricane Sandy on our infrastructure and patient care. However, I continue to reinforce our need to refine our procedures to ensure we are equally prepared when the next Sandy comes our way. Security breaches also keep me up at night. Staying one step ahead of hackers is nearly impossible, but protecting our organizational systems and records is critical.

Manner in which data is used to head off problems and complications before they happen

Mount Sinai has demonstrated successful use of our EMR system. Prior to our EMR, monitoring patient vaccinations was especially problematic because immunizations were occurring in both outpatient and inpatient settings. Without a unified database, clinicians were often forced to rely on the patient’s memory for immunization history.

Our EMR also has led to numerous efficiencies that have improved the quality of care to our patients and had also reduced the costs. But, equally important to our organization, our EMR system allowed researchers and informatics to use off-theshelf development tools to build and trial innovative clinical interventions.

Thoughts on how IT strategic planning supports organization-wide efforts to improve quality, cut costs and improve efficiency in the Healthcare sector

It is important to note, and the distinction may be semantic in nature, that we do not perform strategic IT planning. We do perform long-range planning for IT, but it is the organization that has strategic objectives. Our planning process requires that every project in our portfolio be tagged to at least one organizational strategic objective, thus ensuring that alignment.

Technology trends impacting enterprise business environment

We need to go beyond the EMR systems and think of big data. How do we leverage our IT foundation with all the potential richness of the EMR? How can we add decision support effectively and efficiently? Mount Sinai has the EMR foundation but we now need to go to the next level of sophisticated analytics in order to leverage the investment in our EMR.

My roles and responsibilities as a CIO

IT leaders, in their role as advisors, must be visionary in understanding what technology is available, what the business requires, how the technology can be applied and when is the right time to invest in these technologies. Knowing when to jump into a new technology solution requires careful preparation and thought in order to ensure you do not rush into something with potential negative effects.

Lessons learned and advice for fellow CIOs

It is not always about the technology you work with, but it is always about the people. Assessing your team members for strengths and weaknesses, and whether the leadership team you have assembled meets your exacting standards is always key to the success of any IT organization.

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