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Christopher Rand, CEOBy collecting feedback from its 150 hospital partners, it gains a deeper understanding of the problems NICU care teams encounter, ranging from technology issues to preparing families for their infant’s discharge. This is part of the parental engagement AngelEye facilitates for hospitals, which has allowed the company to maintain an industry leading partner retention rate since it was founded.
Christopher Rand, CEO of AngelEye Health, says, “We have an interesting mix of technology specialists and clinicians. Our staff includes software developers, project managers, and clinicians with years of NICU experience. These clinicians work directly with our tech team to develop and support our products.”
The four main components of AngelEye’s platform are the CameraSystem™, MilkTracker™, OnlineEducation™, and PatientConnect™. Parents can access the platform through an app and log in from anywhere to watch a live stream of their baby in the NICU. This service is vital for parents who don’t live within easy driving distance of the NICU, who need to return to work, or who are otherwise unable to be in the NICU with their baby around the clock.
Parents can watch live videos of their infants anytime via the CameraSystem, which helps reduce their anxiety and enables them to bond with their children. While family members log on to the platform, they can also see photos, recorded videos, and text updates from hospital staff.
The care team in the NICU can assign educational content to families through PDFs or videos, which include information on a range of topics, such as safe sleep, car seat safety, and anything else parents need to know to take care of their babies after discharge.
“Discharging neonates out of the NICU is a challenging and fairly cumbersome process,” Rand says. “Our platform enables the care team to engage the family, communicate with them regularly, and drive them toward an earlier discharge, which benefits everyone involved.”
AngelEye’s end-to-end feeding management solution, MilkTracker, allows mothers to log the amount of milk pumped at home and communicate with the lactation consultant at the hospital. There are more than 280 potential error points in the feeding process for a neonate, and documenting every detail in the EHR is crucial to avoid errors and reduce donor milk costs. By seamlessly integrating with the EHR and facilitating automated data flow, MilkTracker allows care teams to document everything about the feeding process, making it safer and more engaging for parents while driving down feeding-related errors.
One example of how AngelEye solves pain points for its partners is the success story of University Health San Antonio (UHSA), a nationally recognized teaching hospital in partnership with the University of Texas Health Science Center.
In 2015, AngelEye installed ten live streaming cameras in the hospital’s NICU, empowering the staff to better connect with parents. However, the care team needed help educating families on how to use the technology. In addition, only 20 percent of parents with babies in the NICU could watch a live stream of their baby at a time since the NICU has 50 beds and only ten cameras.
Our platform enables the care team to engage the family, communicate with them regularly, and drive them toward an earlier discharge, which benefits everyone involved
To resolve these issues, AngelEye clinicians performed an onsite assessment at UHSA. They developed a customized relaunch plan that included specific recommendations for re-educating staff with resources and improving family communication and education. Next, AngelEye replaced its original cameras with updated ones and increased the overall number of cameras.
This level of customer service ensures that AngelEye will continue to keep its current partners happy and attract even more hospitals in the upcoming years. The team’s dedication to developing innovative patient and family engagement technologies makes it stand out among its competitors.
AngelEye Health Launches Empower, a Patient-Focused Communication and Education Care Pathway to Bridge the Gap Between NICU and Home
Tuesday, June 27, 2023
Nashville, TN, -- AngelEye Health, a leading provider of family engagement solutions for hospital neonatal and pediatric intensive care units, today announced that it is expanding its Family Engagement Platform to include Empower, an automated Care Pathway to help families and caregivers more effectively navigate their NICU stay and support their journey as they care for their child at home.
“With studies showing as many as 43% of NICU parents exhibiting a low level of health literacy, which impacts their ability to understand, retain, and process health information, we recognize that patient outcomes will improve if parents have the information they need when they need it and in a format that allows them to easily understand and act on the information provided,” said Jaylee Hilliard, MSN, RN, NEA-BC, CPXP, Senior Director of Clinical Strategy for AngelEye Health.
To help build this automated patient journey, AngelEye has entered into a strategic partnership with UbiCare, a leading digital patient engagement and education program provider. Under the terms of the agreement, AngelEye will leverage UbiCare’s expertise and demonstrated success in engaging patients by delivering appropriate health information at a specific time in their care continuum. The Empower Care Pathway applies UbiCare’s methodology proven to foster adherence, trust, and equity in care by ensuring families have access to the most current education coupled with the right local, regional, and national resources to support their stay and transition from the NICU to home.
As the next step in our phased approach toward delivering a more comprehensive discharge coordination and transition solution, AngelEye utilized the National Perinatal Association’s NICU Discharge Preparation and Transition Planning Guidelines as the backbone for the Empower Care Pathway. AngelEye and UbiCare then developed the Pathway’s proprietary educational subject matter sourced from reputable medical authorities and advocacy organizations, NICU families, and a multidisciplinary team of expert clinicians. AngelEye is leveraging UbiCare’s “Power of 10" patient engagement methodology to dynamically deliver multimedia educational content to patient families in order to reinforce care instructions, preemptively answer FAQs, and proactively address families' concerns and anxieties. The content will be distributed via text or email, instilling confidence and encouraging parents to take appropriate actions that can counter the adverse effects of being born early or in critical condition, change the long-term trajectory of their child, and reduce readmissions and the long-term cost of care.
"From day one, AngelEye Health's mission has always been focused on building a family-engagement offering that supports the current and future needs of care teams and families in the highly specialized neonatal and pediatric intensive care units," said Christopher Rand, CEO of AngelEye Health. "Partnering with UbiCare enables us to elevate how healthcare organizations leverage our resources to the fullest to ensure that patients and their loved ones receive the best possible care coordination every step of their journey, from the hospital to their home."
"We are thrilled to partner with AngelEye Health to offer a NICU care pathway that will benefit patients, families, and staff alike," said Debra Zalvan, CEO of UbiCare. "This collaboration enables us to apply our expertise in patient education and engagement and strength in designing innovative solutions that extend access to care and build trust, adherence, and equity while leveraging our collective strength to improve outcomes."
Company
AngelEye Health
Management
Christopher Rand, CEO
Description
AngelEye Health offers patient engagement solutions to integrate parents seamlessly into their child’s healthcare team. This approach enhances the quality of the family experience, improves patient outcomes, and streamlines care delivery workflows.
